Your MatchPay Best Practices

The following best practices have been provided by MatchPay and can also be found under the FAQ section of the app:

1. If credits are not yet available for your use within the method chosen for the trade (Venmo, CashApp, Zelle, Apple Pay, Chime and PayPal), do not confirm that credits were received.

2. Trades are exclusively held between the 2 peers involved. Moderators are never present during this process and will never intervene during the trade process. Do not follow instructions from a 3rd party, even if it claims to be a moderator.

3. Never send credits to a user if the trade method details were not shared in the trade chat window.

4. PayPal

When adding a message to describe the credit, always select “Friends & Family” or “Gift” when using PayPal.
If credits show as “Pending” on PayPal, proceed to cancel it, it only means that the other party did not receive the credits; simpy resend using “Friends & Family” or “Gift”.
Do not send using “Goods & Services” as credits will not be made available and will be held by PayPal for a period of time.

5. Zelle

A “Pending” or “Processing” status on Zelle means that the other party has not received the credits yet.
Instant credits through Zelle are only available Monday through Friday. Trades using Zelle over the weekend will be completed on the next business day, Monday.

6. Apple Pay

A “Pending” status on ApplePay means that the other party has not received the credits yet.
A trade should not be completed on MatchPay when credits are in a pending state on ApplePay.
Always ensure that the transaction is accepted on ApplePay before completing a trade.

7. Chime

A “Pending” or “Processing” status on Chime means that the other party has not received the credits yet.

8. When providing documentation, please ensure that the trade method’s logo as well as the official URL link is visible in the screenshot provided.

9. The minimum amount to trade is $20 and the maximum is $1000.

10. If time runs out and you are still waiting to confirm receiving credits from a trade, do not worry, the button “I have sent the credits” and “I have received credits” will still be available to click after time runs out.

11. If by mistake you confirm that credits were sent when they were not, use the chat to communicate it to the other party by writing ‘please cancel, credits have not been sent’.

12. Please ensure you have an account already set up with trade method selected (Venmo, CashApp, Zelle, Apple Pay, Chime and PayPal) before starting a trade.

13. If credits were sent to the trade method and the other party does not confirm receiving the credits, please click on the button “Report a Problem” found within the trade chat. Disputing the transaction directly with trade method will delay the process, as we are not able to resolve a dispute until the dispute is closed or completed on the trade method side (Venmo, CashApp, Zelle and PayPal).

14. Based on your account status, you might see a limit of up to three MatchPay deposit attempts per day. It’s just one of the ways we keep things running smoothly and securely for you.