Your cash is on the table and you are about to make a move but you are suddenly disconnected. What happens next? No worries – our disconnection protection software, which identifies poker players who have been disconnected from our game server, has you covered.
Remember, if you are still connected but don’t make a play in time, this type of protection doesn’t apply. You will time out of the hand and automatically fold. If this occurs during a tournament, you will be placed on ‘Auto Fold’, and in cash games, you will be placed in ‘Sit Out’, until you come back to the table
Disconnection Protection for Cash Game, Sit & Go Tournaments and Jackpot Sit & Go Tournaments:
If you are disconnected during a hand, the software will detect your state and you will be awarded with an added 30 seconds to act. If you successfully reconnect within this timeframe, the table and/or tournament you were playing in will reappear automatically (if it isn’t already open), and you’ll have 30 seconds to act. If you do not act within this timeframe, your hand will check/fold.
The only instance where a player is given extra time to act is if they are disconnected from Ozoon poker software. Should there be a system delay not attributed to Ozoon, regardless of the cause, if a player does not act in the specified timeframe, their hand will be folded. If a player is disconnected during a hand where the action is checked to said player, the hand will be checked unless a specific action on the part of the player is required.
Disconnection Protection for Scheduled Tournaments:
The above disconnection protection policy is only in place when players are in the money and will only be used once per player per tournament.
See our Terms of Service for a comprehensive list of rules that all players must comply with.
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