Why can’t I log in to my account?

Every so often, a player may have trouble logging into their account. Usually this is a quick fix. Here are a couple of things to check if you are having this problem:

Accounts are blocked after 3 failed login attempts.
Make sure you use the email address registered to your account.
Remember passwords are case sensitive.
Remove any spaces that may appear before or after your email address or password. This is especially common when players copy and paste their info.

If none of the reasons listed above are causing the problem, we recommend resetting your password through our Forgot Password link.

Ozoon values the security of its members, as such you may be required to complete our SMS Validation process. That can prevent you from logging in until the process is complete.

Lastly, your web browser stores old information in a cache that can prevent you from logging into Ozoon. Try Clearing Your Cache and then reloading the webpage.

If you are still having trouble feel free to contact us, you can reach out to our dedicated live agents 24/7 by email or chat.