Why is my account disabled?

Re-enabling Account

Enabling your account is quite simple. All you have to do is send us an email with the following and we’ll be more than happy to grant your request:

4-Digit Pin
Date of Birth

Can’t remember your password? Click here for the steps to reset it.

There aren't many reasons why your account would be disabled, it could be due to but not limited to any of the following:

We may need to verify inconsistent registered
Due to inactivity per our Terms of Service
We may need you to call us about your account.

Contact our Customer Service Team and we’ll be happy to help.

Disabling Account

We understand that sometimes you may want to close your account or just take a break. While we’re sad to see you go, we understand.

To have the account disabled, just contact our Customer Service Team who are available 24/7. As we want to improve our player experience, any feedback would be appreciated.