Ozoon - Poker Software Troubleshooting

If you are experiencing any issue with the Ozoon Poker software, you may attempt the trouble-shooting steps below to resolve the issue on your own.

For Windows Users

1. Close the Poker software.

2. In the Windows search bar, enter %appdata% and select the AppData file folder that pops up

3. You may not be able to see the AppData folder, if so you need to enable 'Hidden items'

• Open File Explorer
• Click on view and place a tick on 'Hidden items' box
• Locate the folder AppData\Roaming

4. Locate folder ozoon-io-poker* and delete it.

5. Reopen the Ozoon Poker software and log back in.

For Mac Users

1. Close the Poker software.

2. Open Finder, click Go -> Go to Folder

3. Enter ~/Library/Application Support -> Click Go

4. Delete the folder ozoon-io-poker.*

5. Reopen the Ozoon Poker software and log back in.

*Do NOT delete the Ozoon folder

We apologize for any inconvenience this may have caused and can assure you we are working hard to ensure the issue does not persist.